GTA V Mega Guide: Fix for Freeze/Hang Issue, Pre-Order Code Issue, Mission Details and More

Rockstar Games via their support page has just released some useful guides on how to resolve GTA V launch issues such as freeze/hang, how to change language, some inside mission details (i.e how to clear particular missions) and more.

GTA VWe have embeded everything below for you as "GTA V Mega Guide". Take a look.

Whether you need a Social Club account to play Grand Theft Auto V?

Question:"Do I need to sign up for with a Rockstar Games Social Club account in order to play Grand Theft Auto V?"

Answer: "You do not need a Social Club account to play Single Player in GTA V.   A Social Club account is required, though, for online features such as: GTA Online,   Crews, Mission Creator, Photo sharing, Song sharing."

Phone becoming unresponsive when selecting “Internet” in GTA V

Question: I tried to select Internet on my in-game Grand Theft Auto V phone, and it became unresponsive. I can’t get phone functionality back – help!

Answer: This issue may occur if you access the Internet while on a mission replay.  We recommend loading a previous save.  If you would like to receive an automatic email notification as soon as there is more information about a permanent fix for this issue, please log into the Support Site and click Subscribe at the top of this page.

Doors to Lester’s Garment Factory locked in the Agency Heist in GTA V

Question: During the Agency Heist, the doors to Lester’s Garment Factory are locked. How can I proceed?

Answer: This issue may occur if you fail the mission and choose not to retry the Agency Heist Setup.  We recommend loading a previous save.  If you would like to receive an automatic email notification as soon as there is more information about a permanent fix for this issue, please log into the Support Site and click Subscribe at the top of this page.

Freeze/hang on GTA V load screen after choosing to replay a mission

Question: Grand Theft Auto V freezes on a load screen when I try to replay a mission. Is this a known issue?

Answer:  This issue can occur either during a mission replay of “The Jewel Store job prep” or when retrying the mission after failing when acquiring the pest control van.  A possible workaround at this stage would be avoid failing the mission at this particular point or to attempt this mission during the day, as it is possible the issue is caused by a scenario scripted to happen at night time.

If you would like to receive an automatic email notification as soon as there is more information about a permanent fix for this issue, please log into the Support Site and click Subscribe at the top of this page.

Problem completing Hunting 2 in GTA V

Question: I can’t figure out how to complete Hunting 2 in Grand Theft Auto V. I watched my friend do this mission and a new objective triggered after killing the elk.  How come it’s different from me?

Answer: If the next objective does not seem to be triggering after killing the elk, try moving away from the elk and the re-approach the corpse.  That should force the objective to trigger, and you can then send a photo to Cletus.

Inability to proceed after passing a Parachuting event

Question: I just finished a Parachuting event and the screen is stuck. How do I continue?

Answer: This issue may occur if you complete the event after failing it previously.  If the button prompt is missing, simply press the A Button (Xbox 360) or X Button (PS3) to continue.

Being unable to trigger the final portion of the Merryweather Heist

Question: I can’t seem to trigger the last part of the Port of LS Heist.  What do I need to do?

Answer: The last part of the Merryweather Heist will open up for play after you complete several other missions as various characters, such as The Long Stretch, Hood Safari, and the third FIB mission.  In order to complete the third FIB mission, By the Book, you need to receive a phone call while playing as Michael or Trevor (not Franklin).  Please switch to one of those characters and make sure that your in-game phone is not off, so you don’t miss mission-triggering notifications.

Information about character icons in Grand Theft Auto V

Question: How can I tell what mission icons to use, based on the current character I am playing?
Question: What color mission icon corresponds to each playable character in GTA V?

Answer: The colors of the map icons are as follows: green for Franklin, blue for Michael, and orange for Trevor.  Icons will appear larger based on the character currently in play.  For example, while playing Michael, the blue icons for missions will appear larger than the orange or green icons.

Getting stuck at the container handler in The Port Heist Setup as Trevor in GTA V

Question: When playing the mission “The Port Heist 1 – Setup”, Trevor is getting stuck at the container handler; how can I resolve this issue?
Answer: This issue generally occurs when Trevor runs ahead of Floyd directly to the container handler. We recommend following behind Floyd to the container handler, as this will resolve the issue.  If Trevor is currently stuck, reload your previous save game and be sure to follow behind Floyd.  If you would like to receive an automatic email notification as soon as there is more information about a permanent fix for this issue, please log into the Support Site and click Subscribe at the top of this page.

Freezing during GTA V Xbox 360 installation

Question: I'm trying to install the install disc and it just freezes so I can't play. How can I fix this so I can install and play?

Answer: If you are having problems with frozen installs or error messages while the install disc in installing:

Xbox 360

  • Delete any GTA V install data that is on the Xbox 360 storage device
  • Clear the Xbox 360 Cache: System Settings->Storage->Highlight Storage Device and Press Y->Choose Clear Cache->Confirm
  • Re-attempt the installation.

PS3

  • From the XMB (system screen),

If you are still experiencing the error, please try installing to a different memory device. If the problem persists for all memory devices, please try the disc in another console to confirm whether the disc or the console is the issue.

Here is Fix for GTA V Atomic Blimp pre-order Code Errors: "Invalid Code/Code Already Used", Link to Guide.

How to tell whether failed installations or crashes/freezes/glitches are caused by a bad disc or failing Xbox 360/PS3 console

Question: I am suddenly experiencing random and intermittent crashes, freezes, and crazy glitches all over the place. I have cleared my cache, deleted game data, re-downloaded the title update, tried to play without my save files, and nothing works. None of my friends’ games have these problems, so it can’t be game itself. How do I know if the problem is my disc or my console?

Answer: Rockstar games frequently read data off the disc, and the following behaviors suggest that the game cannot read the disc and there may be a problem with either the disc or the console.

Grand Theft Auto V

  • No audio
  • Cut-scenes stuttering or freezing in random locations, but only on that disc or console
  • Sound effects playing, but no dialogue audio or dialogue cutting in and out
  • Random, non-reproducible crashes and freezes that only happen when using a particular disc or console
  • Falling through the floor randomly, plummeting down underground into emptiness and then dying
  • Getting to a spot where you know there should be a cutscene, but no cutscene plays and all you can do is walk around the area
  • Generic text showing up in Xbox dashboard or PS3 XMB when viewing game icon
  • Popping in of objects in high level-of-detail environment or textures, objects being unusually slow to load in
  • PS3 beeping and turning itself off
  • Being kicked back to the PS3 XMB or Xbox 360 dashboard without warning
  • Being unable to install the game to the hard drive on 360 (stalling at the same % each time), or freezing during game data installation on the PS3.

How to change the language in Grand Theft Auto V

Question: How can I change my language in GTA V?

Answer: The language in GTA V depends on your console language setting.  If your console language is not supported in GTA V you will be prompted to select a language when starting the game.  If you would like to reset the language after the game has already saved it:

  • On Xbox 360: Hold LB + RB while booting the game
  • On PS3: Hold L1 + R1 while booting the game, or clear your game data (NOT save data) from the PS3 Game Data Utility in the PS3 XMB (system menu).

How to resolve Grand Theft Auto V pre-order code issues

Questions: I pre-ordered Grand Theft Auto V but I did not get a code in the box -- what should I do? When I try to redeem my Grand Theft Auto V code I get an error message saying it's invalid or already used -- how can I fix this?
   
Answers: These codes are Sony/Microsoft tokens. We do not have access to your Xbox Live or PSN accounts so only Microsoft and Sony can check their statuses.  The fastest way to find out the status of a code or receive a definite answer about why a code is showing up as invalid is to call Microsoft or Sony directly:

Please Note: On PS3, the most common reason for Invalid Code messages over PSN is trying to use a code from the wrong region.  For example, if you bought a US copy of the game, please redeem the code on a US account.  You cannot redeem a Sony PSN code on an account from another region.

If the issue is not resolved, please first contact your retailer’s Customer Support. The following retailers have extra codes on hand to assist:

If your issue still is not resolved or if you bought the game from a different retailer, please click Submit a Request at the top of Rockstar Games Support page and submit the following so we can help:

  • Country of purchase 
  • Retailer game was purchased from
  • Town and Street of store 
  • Platform (Xbox or PS3)
  • Region of the game (on PS3, this is the BLUS, BLES, or BLAS code on the spine of the box)
  • Region of your Xbox Live/PSN Account 
  • The code (typed out in the ticket text)
  • Date of purchase 
  • Was the game pre-ordered or was the code bought online from an aftermarket seller?
  • If pre-ordered from a store, when was the game pre-ordered?
  • Attach a photo of your pre-order receipt and the final receipt for the game
Your rating: None Average: 3.7 (6 votes)

Comments

nick's picture
nick (not verified) posted on Tue, 2013-11-12 16:06
After prolog goes back to begining cant go online wtf
nick's picture
nick (not verified) posted on Tue, 2013-11-12 16:03
Ok i downloaded this damn thing and the four add ons go to play im in the hiest then after the funeral and and the dude with his shrink it goes right back to begining. And dame when i try online and yea ive got a profile made wtf
Nickgunner24's picture
Nickgunner24 (not verified) posted on Thu, 2013-10-31 09:17
I've had enough of the game glitching out at the life invader store in the first mission with Lester because the loading light just turns off and the game freezes
Nickgunner24's picture
Nickgunner24 (not verified) posted on Thu, 2013-10-31 09:19
i need help Rockstar
MARTHAFARKUS's picture
MARTHAFARKUS (not verified) posted on Thu, 2013-10-24 16:19
Same here just freezes randomly during a missions or just roaming. I give up now must be about 30 times its done it now. SORT IT ROCKSTAR!! im going to play saints row til theres a patch grrr
bill HICKS's picture
bill HICKS (not verified) posted on Fri, 2013-10-18 14:34
new console (ps3 super slim) game ran fine for 20hrs of play now it just freezes every 5 minutes help me R*
LaureNP's picture
LaureNP (not verified) posted on Fri, 2013-10-04 08:01
Hey think im having the same problem as everyone else.... every time i start the bank heist job it crashes, then reloads the game and comes up with an error saying i have a storage issue.... which i have more than enough story!! 46% into the game dunno if i wanna bother bloody deleting everything and doing it again to be honest! especially if i put the time in and it freezes at the same time again!!!!
Chalks's picture
Chalks (not verified) posted on Tue, 2013-10-01 00:40
This is a joke. Got to 26% complete and then next time I went to play the opening sequence just freezes saying "loading story mode". Kept it on for an hour and no change. Deleted all saved data and reinstalled the game, still no change, won't get past the "loading story mode". I've got more than enough memory left and all other games work fine. Reading other forums this is a common problem and I think it will get bigger.
BEAST's picture
BEAST (not verified) posted on Mon, 2013-09-30 00:38
THIS GAME IS BUGGY AS HELL. ITS BAD ENOUGH I CANT USE MY GARAGES. NOW I CANT USE MY IN GAME INTERNET FOR IT KICKS ME OUT AND FREEZES. THIS IS BS.
paul's picture
paul (not verified) posted on Fri, 2013-09-27 21:12
I must admit, i've had enough of this game. I shelled out the extra for the special edition version and good though it is, it just keeps on crashing. My console plays other GTA stuff fine as well as Red Dead Redemption, plus plays other blue ray movies fine. I don't know whether or not this is a UK games site, but here we have 'trading standards' and a consumer programme called watchdog; i'll be contacting them both; £59.99 for something so faulty is wrong and worse still, a lot of younger folks, with less disposable income will have bought this.
Natalie 's picture
Natalie (not verified) posted on Wed, 2013-09-25 23:14
Gta 5 making me wanna tear my hair out. While doing the Neil mission, i drive trevor to the location and trevor wont get out or drive, phone not working and neither is the radio. Last straw after all the freezes, no audio, etc. i put black ops in and it works perfectly fine. If this somehow ruins my ps3, its already making bone cracking type noises when i put the disc in and its never done that before. Added headache that i dont recall paying for.
Dan's picture
Dan (not verified) posted on Mon, 2013-09-23 22:02
hi my game freezes randomly plz help.
hate to freeze's picture
hate to freeze (not verified) posted on Mon, 2013-09-23 00:24
ps3 what hell it that my game keep freeze, all my other game work fine it not my console, any patch soon, im gonna return the game to store if none fix.......
XILordRevanIX's picture
XILordRevanIX (not verified) posted on Sun, 2013-09-22 15:35
Screen goes black and the game restarts while driving on the mission where Trevor finds out that Michael is still alive. Help?
William 1234567890's picture
William 1234567890 (not verified) posted on Sun, 2013-09-22 04:41
I can't pass the first mission because it keeps freezing randomly, what should I do to fix this issue?
RabidDrew's picture
RabidDrew (not verified) posted on Sat, 2013-09-21 21:06
The game freezes at completely random times and it's really pissing me off because all I'm trying to do IS PLAY THE DAMN GAME!!!
Nicole's picture
Nicole (not verified) posted on Mon, 2013-09-23 00:06
Hey is anyone having unreadable disc error and random restarts and freezes and if so can someone please tell me how I can fix cause I'm getting to my last nerve with this, this is everytime I play and it's happening during a mission
mike's picture
mike (not verified) posted on Sat, 2013-09-21 17:21
I in stalled the game and it loaded fine after install but when I turn it back on it freezes after the rockstar logo when using the play disk to start with I got to reinstall just to play....? WTF
PsychoMike420's picture
PsychoMike420 (not verified) posted on Sat, 2013-09-21 12:36
The mission were you get the 2 rich kids to race you and u pull them over freezes when i get into traffic and now the mission for the bank heist when u go 2 meet Lester at the bank same thing once i get off the highway freezes on me am I the only one did i get a bad copy?
jake917's picture
jake917 (not verified) posted on Sat, 2013-09-28 03:11
Hey i am having the EXACT same issue. All mission i have had no issues with but this one just crashes at the same point! Have tried different friends games and still same issue. Although on their game they have finished!! Have you found a solution other than giving up on it?
sufyan's picture
sufyan (not verified) posted on Sat, 2013-09-21 08:20
hi,after one of the begging few missions i passed, i wait around and a next mission doesn't appear on the map, i tried calling Michael and others if it opens the story line up but it didn't? any help?
Shanice's picture
Shanice (not verified) posted on Sat, 2013-09-21 00:20
I love how R* are saying that there's probably something with our consoles cheeky bastards. After all the waiting then the delays they can't get a game right. The game always freezes with me and the roads and buildings just randomly disappear, can't even drive fast without that happening. C'mon R* your company is a bloody joke talk about keeping your fans happy, douche bags!
hossein's picture
hossein (not verified) posted on Fri, 2013-09-20 17:44
hello i have ps3 and first game freezed at when u have to lose the cops and then in the part that u have to chase a man who is on the motocycle and it makes me angry and i think the update 4.46 is not fix or maybe they had not enough time and they released the game whitout testing it and we have to wait for another update or patch :D
RobMarley_TGOD89's picture
RobMarley_TGOD89 (not verified) posted on Fri, 2013-09-20 05:47
fuck rockstar they plagued everybody thats been waiting all this time for gta 5 there doing this then trying to say its our systems probably just so we can all upgrade to ps4 or xbox1 the gameplay itself was the shyt but as far as it working properly its garbage my question if they knew this game was too much for our consoles why didnt they just wait another two months and put it out for the new systems dumb fucks.
thomas owen's picture
thomas owen (not verified) posted on Thu, 2013-09-19 14:14
im on the mission with ffloyd where we go to the docks. I cant seem to get on the handler? any help please
keith's picture
keith (not verified) posted on Fri, 2013-09-20 17:35
I encountered same problem so loaded last save point and did all other missions and side missions I could and went back and still could not get in. Its bullshit. Can go any farther in game due to this.
leo's picture
leo (not verified) posted on Sat, 2013-09-21 17:45
exactly the same with me :/
The dude's picture
The dude (not verified) posted on Fri, 2013-10-04 22:18
Just button mash next to the ladder and oh should get in :)
Jordan's picture
Jordan (not verified) posted on Thu, 2013-09-19 13:38
I just finished the mission at the construction site with Lamar, Franklin and their friend. Now whenever I get in a car the game freezes... If I try and switch characters and he is in a car it freezes... I'm sad... I will try and load a previous save or replay a mission and see if it still happens...
steven's picture
steven (not verified) posted on Wed, 2013-09-18 23:12
i have a first gen xbox360 and every time i try to play the mission with franklin and lamar when they take the cars back to the dealship my game freezes and stops working i checked every thing and nothing is wrong disc is fine cd drive is fin etc.. i literally tried everything and nothing still works is this a processor issue?
steven's picture
steven (not verified) posted on Wed, 2013-09-18 23:12
i have a first gen xbox360 and every time i try to play the mission with franklin and lamar when they take the cars back to the dealship my game freezes and stops working i checked every thing and nothing is wrong disc is fine cd drive is fin etc.. i literally tried everything and nothing still works is this a processor issue?
steven's picture
steven (not verified) posted on Wed, 2013-09-18 23:12
i have a first gen xbox360 and every time i try to play the mission with franklin and lamar when they take the cars back to the dealship my game freezes and stops working i checked every thing and nothing is wrong disc is fine cd drive is fin etc.. i literally tried everything and nothing still works is this a processor issue?
rickey's picture
rickey (not verified) posted on Wed, 2013-09-18 21:29
K So I've been looking around and Rock star them selves are saying to not install play disk only disk 1!! It is confusing the Xbox apparently going to redownload and post if it fixes it
rickey's picture
rickey (not verified) posted on Wed, 2013-09-18 22:03
Well it didn't work for me guys. Hopefully it helps sum of u out there though. Please keep posting if u find sum thing out
martin's picture
martin (not verified) posted on Wed, 2013-09-18 21:12
every time i play or sometimes switch people my game freezes it shows cars floating off the ground, buildings disapering, or it freezes while im in the car the music still plays but the game dosent what do i do??
CM's picture
CM (not verified) posted on Wed, 2013-09-18 21:07
So I'm stuck after the repo mission, I can't choose another character to start the next Father/Son mission? Holding down the d pad shows no other character available?
Austin's picture
Austin (not verified) posted on Wed, 2013-09-18 20:44
I have gotten all the way to the merryweather heist and have chosen the bottom (offshore) choice. I have completed all the mini quests to get the sub and flying lessons and such and gotten the phone call telling me everything has been completed and to meet at the apartment, yet there is no h on the apartment, and when I go there nothing happens. I can't actually start the heist??? Does anyone know if I am missing something?
Paul's picture
Paul (not verified) posted on Wed, 2013-09-18 18:07
I completed the repo of the motorcycle in mission 2 and since then I'm unable to continue any more main story missions. Where do I go from here? I've already tried showing up at simeons, called everyone in my contacts, went to bed at my safe house, nothing seems to continue the story.
Kaeloe's picture
Kaeloe (not verified) posted on Wed, 2013-09-18 18:39
hold down on the square pad and play as another character.
Kaeloe's picture
Kaeloe (not verified) posted on Wed, 2013-09-18 15:37
PS3: My game freezes on mission with the tow truck and the garbage truck robbing the money truck. Deleted game data three times and nothing changed!!!!
Oscar's picture
Oscar (not verified) posted on Sat, 2013-09-21 23:44
Yea that happend to me just now did you fix it and if you did reply please
Helluh 's picture
Helluh (not verified) posted on Wed, 2013-09-18 15:32
Lets sue these fuckers
Nick 's picture
Nick (not verified) posted on Thu, 2013-09-19 00:35
amen
Gmoney's picture
Gmoney (not verified) posted on Wed, 2013-09-18 14:53
yea I'm pissed, I haven't got to play a minute of the game yet. It freezes every time I put the second disc in and says something about an error on my storage device. I've deleted, reinstalled, cleared cache and even got a new game disc, nothing has worked. I'll try installing on a flash drive today
Nick 's picture
Nick (not verified) posted on Thu, 2013-09-19 00:31
let me know what happens man
Abraham's picture
Abraham (not verified) posted on Wed, 2013-09-18 11:02
I am getting the same freeze when doing the first mission with Lamar and Frederick. It seems to be a common problem, For anyone wondering if its the console or the game; My first cd used on two consoles, One 2 month old slim 500gb and a fat 500gb. Both crashed. Purchased another copy from another retailer and tried it on the slim, Uninstalled, Cleared cache, defragged etc etc. Still freezing (admittedly it let me get probably 10 mins of game play before it crashed again). Tried it on the fat, It still crashed. Purchased a new console. It's so far cost me $680 in consoles and copies of GTA and I still cannot play it. The saddest part isn't how much money I have wasted trying to get this running, But the fact that it still isn't working... This isn't what I waited 5 years for....
Nick 's picture
Nick (not verified) posted on Thu, 2013-09-19 00:28
bro, please let me know what happens. same problem im having, but i didnt buy new stuff, lmao
abraham's picture
abraham (not verified) posted on Thu, 2013-09-19 14:40
I'm on my 3rd CD and second console. Still freezing.
Isaiah's picture
Isaiah (not verified) posted on Fri, 2013-09-20 00:40
Im having the same problem. Im trying to find a fix for the freezing on this mission.
sam hurford's picture
sam hurford (not verified) posted on Wed, 2013-09-18 10:18
Mine freezing on the first mission it as also sometimes let me pass the first mission and just as I think it going to be fine it freezes on the next mission since I've had it I spent all day having to restart my ps3 due to it freezing at different points out of playing all day I've only managed about 10 mins of game play each time time before the next freeze plaza someone get to the bottom of this I am pritty confident it's not my console and we all having same problems

© 2010-2014 Gamepur.com. All rights reserved.