GTA V: Freeze and Crash Issue Might Also Be Due to "Bad Disc or Failing X360/PS3 Console" says Rockstar

Rockstar Games via their official support page has just revelaed the list of reason why your copy of GTA V or your console (PS3 or Xbox 360) might be the actual reason behind all the crashes, freezes, and crazy glitches that you experiencing while playing GTA V.

GTA VHere is the recent Q&A updated by Rockstar Games at their website:

Question: I am suddenly experiencing random and intermittent crashes, freezes, and crazy glitches all over the place. I have cleared my cache, deleted game data, re-downloaded the title update, tried to play without my save files, and nothing works. None of my friends’ games have these problems, so it can’t be game itself. How do I know if the problem is my disc or my console?

Answer: Rockstar games frequently read data off the disc, and the following behaviors suggest that the game cannot read the disc and there may be a problem with either the disc or the console.

Grand Theft Auto V

  • No audio
  • Cut-scenes stuttering or freezing in random locations, but only on that disc or console
  • Sound effects playing, but no dialogue audio or dialogue cutting in and out
  • Random, non-reproducible crashes and freezes that only happen when using a particular disc or console
  • Falling through the floor randomly, plummeting down underground into emptiness and then dying
  • Getting to a spot where you know there should be a cutscene, but no cutscene plays and all you can do is walk around the area
  • Generic text showing up in Xbox dashboard or PS3 XMB when viewing game icon
  • Popping in of objects in high level-of-detail environment or textures, objects being unusually slow to load in
  • PS3 beeping and turning itself off
  • Being kicked back to the PS3 XMB or Xbox 360 dashboard without warning
  • Being unable to install the game to the hard drive on 360 (stalling at the same % each time), or freezing during game data installation on the PS3.

 

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Comments

AnonymousDavid's picture
AnonymousDavid (not verified) posted on Sat, 2014-01-04 01:26
It's not the disc. I have the digital version. I have re-formatted my ps3(slim), rebuilt my hard drive, and restored my ps3. The game still freezes every time I get near the airstrip in the Senora Desert, in offline and online. As soon as I hit Cholla road, it freezes. I have re-downloaded and played without my save data, and it still freezes every time. I had never had a problem until the latest patch. This is on Rockstar. Something this widespread on different consoles( 360 and ps3) and digital and physical copies cannot be due to console issues
Daniel's picture
Daniel (not verified) posted on Fri, 2013-12-27 00:47
My GTA Keeps freezing @the first cutscene in the Prologue. If not at the first loading screen
Sean 's picture
Sean (not verified) posted on Sat, 2013-11-23 21:02
Same thing xbox 360 keeps freezing bought 2 and both freeze up randomly every hour atleast some times every 5 mins all my other games work just gta5 tried all of the steps to fix
Rich Champion's picture
Rich Champion (not verified) posted on Tue, 2013-10-29 02:57
I have the same issues! I have erased any evidence of GTA 5 from my ps3 all together and found that installing the game now takes longer than it had before and no matter what I have tried it still freezes during every mission or as soon as the mission is complete. I contacted Rockstar a second time after trying all of their ideas on how to fix it, WHICH NONE OF THEM WORK DO NOT WASTE YOUR TIME AND EFFORT OR DO LIKE I DID AND DELETE OTHER GAME DATA TO FREE NEW SPACE TO SAVE THE GTA (IT DOESNT WORK) Rockstar Representatives kindly told me that there isnt anything they can do they are trying to figure it out but other than that I am shit out of luck and if I want to try another disc than I have to pay $20.00 for a replacement disc even though it is their fault!!! I didnt have any problems at all until they started the online and released the worst update or patch that has ever been released by any company in the history of online gaming!!!!!!!!!!!!!! way to go Rockstar you Had the biggest sale of the year and the biggest upset of video game history!!!!!! a multi million dollar company should have no choice than to make their customers happy as otherwise they have committed fraud and have sold millions of copies of a faulty product which does not meet the standards and requirements that were expected when purchased by the consumer which means I believe they may be vulnerable for a lawsuit which I believe everyone who has commented on this blog and everyother customer who has had this issue should be entitled to some type of settlement as we did not recieve the product or services in which we had paid for.
Rich Champion's picture
Rich Champion (not verified) posted on Tue, 2013-10-29 02:55
I have the same issues! I have erased any evidence of GTA 5 from my ps3 all together and found that installing the game now takes longer than it had before and no matter what I have tried it still freezes during every mission or as soon as the mission is complete. I contacted Rockstar a second time after trying all of their ideas on how to fix it, WHICH NONE OF THEM WORK DO NOT WASTE YOUR TIME AND EFFORT OR DO LIKE I DID AND DELETE OTHER GAME DATA TO FREE NEW SPACE TO SAVE THE GTA (IT DOESNT WORK) Rockstar Representatives kindly told me that there isnt anything they can do they are trying to figure it out but other than that I am shit out of luck and if I want to try another disc than I have to pay $20.00 for a replacement disc even though it is their fault!!! I didnt have any problems at all until they started the online and released the worst update or patch that has ever been released by any company in the history of online gaming!!!!!!!!!!!!!! way to go Rockstar you Had the biggest sale of the year and the biggest upset of video game history!!!!!! a multi million dollar company should have no choice than to make their customers happy as otherwise they have committed fraud and have sold millions of copies of a faulty product which does not meet the standards and requirements that were expected when purchased by the consumer which means I believe they may be vulnerable for a lawsuit which I believe everyone who has commented on this blog and everyother customer who has had this issue should be entitled to some type of settlement as we did not recieve the product or services in which we had paid for.
Ang3lurbano 's picture
Ang3lurbano (not verified) posted on Sun, 2013-10-27 19:50
keep frezzing and frizzing this either rockstar fault or open nat config
james1989's picture
james1989 (not verified) posted on Mon, 2013-10-21 08:28
I was able to play Throught the game til the last Mission until rockstar released it's shitty online and the patches they should have had this done it's been nothin. But a joke for all of us people who payed good money for a game that crashes every 5 mins I mean rockstar held the game back for 6 whole months giving us the bullshit that they are polishing the game off to our standards well rockstar the game is a let down and that it can't possible beat gta4 that was as real as it gets and Your game is clearly threw together with no time even been put into it.it's the suppost to be the biggest game you have done yet it don't feel half as big as the old San Andreas and the driving is so so terrible who made this game because i Think you need to give them a good hard smack in there face and Sue Them.for.making your company look so shit at there job and rerelease Gta5 with the same game engine as gta 4 as I will make the game.a.whole.lot.better and.everyone.will be.happy
joelc's picture
joelc (not verified) posted on Sat, 2013-10-19 08:17
The games hangs up on my ps3 slim during the jewelry store heist. When fleeing down the tunnel, the boys end up in the sewer. The screen turns otherworldly, with few details. If I'm able to keep up with the other bikes, the screen suddenly freezes and locks the system up. If I lose them then I am told that the mission failed and the screen goes blank and hangs the system up. I wrote Rockstar they responded that the disc may be bad. Well, I exchanged it a Best Buy and the same thing happens. The other recommendation stated that the HD could be failing. I reformatted it, much to my chagrin, reinstalled the game and played it up to the heist. The same problem occurs. RS is not backing up their reputation now. This is the only game that I have ever had a problem with. They don't seem to have an answer.
SoTiredOfThis's picture
SoTiredOfThis (not verified) posted on Sat, 2013-10-19 06:02
I finally got the game 4 days ago, have played the first mission about 15 times....have never even seen the online portion of this game. 30 games in my collection and this is the only one that doesnt work. I get stuck on loading story screen every single time I load the game. Have followed every bit of instruction from people on what to do to fix the problem and NOTHING has helped me. I have been waiting for this game for a long time and I'm completely gutted and disappointed with Rockstar.
tim fagan's picture
tim fagan (not verified) posted on Thu, 2013-10-17 23:54
look how many people are having problems i thought it was only the ps3 slim but looks like every1 mine cant even play it for a minute without freezing really need to find a solution or people are gonna go gta for real!
T4d 's picture
T4d (not verified) posted on Tue, 2013-10-15 18:26
Works prefect on mine slim ps3 Moved to my older ps3 crash freeze crash unplayable !!! This is crap software with similar systems acting total different.. Pitiful quality control rock star and Sony !!!
T4d 's picture
T4d (not verified) posted on Tue, 2013-10-15 18:25
Works prefect on mine slim ps3 Moved to my older ps3 crash freeze crash unplayable !!! This is crap software with similar systems acting total different.. Pitiful quality control rock star and Sony !!!
T4d 's picture
T4d (not verified) posted on Tue, 2013-10-15 18:03
Works prefect on mine slim ps3 Moved to my older ps3 crash freeze crash unplayable !!! This is crap software with similar systems acting total different.. Pitiful quality control rock star and Sony !!!
T4d 's picture
T4d (not verified) posted on Tue, 2013-10-15 18:02
Works prefect on mine slim ps3 Moved to my older ps3 crash freeze crash unplayable !!! This is crap software with similar systems acting total different.. Pitiful quality control rock star and Sony !!!
falling starlet's picture
falling starlet (not verified) posted on Mon, 2013-10-14 19:56
Played the blaine county bank mission 5+ times and it constantly freezes. I'm lucky if I can even get to start playing the game, because lately it's been freezing/glitching as soon as the story loads. My fiance played through the entire story and beat it within the first 5 days of release, and after the update (which I've uninstalled, tried playing with it uninstalled, and then reinstalled) I haven't been able to progress AT ALL in the game. This is starting to really piss me off, because we spent christmas money on this game, giving in to all the hype!
Luke's picture
Luke (not verified) posted on Sat, 2013-10-12 17:38
Mine plays for a bit and then when i finish a mission mostly or just randomly will freeze! Playstation starts making a noise like it's trying to read the disc the. I have to turn my ps3 off or I'm just sat here for hours and it won't shut down because of the game! All my other games work fine...
Andrew's picture
Andrew (not verified) posted on Sat, 2013-10-12 17:36
Rockstar should be ashamed I have tryed installing the game 10 time still freezing, because of installation issues bought a new hard drive guess what still did not work. Thought I'd try and exchange with asdas how ever because of a lazer burn on the disk cannot return. Contacted xbox they cannot do anything. So lets get this right I've got a two day old game which I can't play or return and also a new hard drive that I didn't need? The game might be good but there's plenty of us that can't get on it Rockstar more like jokestars..
Martycar9's picture
Martycar9 (not verified) posted on Thu, 2013-10-10 20:22
Having freezing problems, too. Thought it was my fat PS3 so I got a PS3 slim and now it is happening again. I can't get past the Fame or Shame mission with Michael and Trevor. It keeps freezing at the end. I'm getting sick of playing the same mission over and over and hoping it won't freeze again. When I switched PS3's I lost all my game data and had to start over. I'm still not as far as I originally was. This is ridiculous and I expect better from Rockstar. This is the whole reason I even got another PS3 instead of just waiting for PS4. Wondering if returning the game for another copy would help.
Fonzy's picture
Fonzy (not verified) posted on Thu, 2013-10-10 06:27
Frozed for the fifth time this is bullshit!
lilb3ngy's picture
lilb3ngy (not verified) posted on Wed, 2013-10-09 06:26
Cant wait for c o d ghosts trade gta v in cant belive i waited this long for gta an it so shit dont play WTF
Crazyk's picture
Crazyk (not verified) posted on Wed, 2013-10-02 17:48
Brand new game that won't install of load! This is some bullshit!
Chris Smicholson's picture
Chris Smicholson (not verified) posted on Tue, 2013-10-01 22:45
Mine's crashing same as everyone elses! PS3 plays all other games perfectly!!!!!! Sort it out PLS!!
Mark's picture
Mark (not verified) posted on Mon, 2013-09-30 21:45
Tried 3 copies 2 work fine on are other systems. first copy i could get through prologue but not load the story. picked up a new copy still didnt work had my laser cleaned worked until the third mission for sieman (20 mins in) glitched out going up the hill. tried it on another system worked fine i have 90gb free on my hardrive and everyother game works with no problems i have the old slim from 2009 but people have had the same problem with brand new systems what is wrong and when will they fix it im not spending money to fix a system that isnt broken
pauly1985's picture
pauly1985 (not verified) posted on Mon, 2013-09-30 16:42
this is a joke get it sorted mines been crashing at the 2nd mission same as alot peeps am really dissapointed wasted my money on shitttt
Marie's picture
Marie (not verified) posted on Fri, 2013-09-27 14:23
This game has ruined BOTH of my PS3. We have done all the stuff you guys have done. We even went and changed the disc. So we have a new ps3 and new game and neither will play. Has anyone found a solution?? I did get an initial response from rockstar. But nothing in a couple days.
cian's picture
cian (not verified) posted on Thu, 2013-09-26 22:22
i just want to play GTA so bad! im really frustrated and annoyed that it wont work! please fix it quick! ASAP!
dude bro's picture
dude bro (not verified) posted on Wed, 2013-09-25 18:15
Rockstar.....you're a fucking piece of shit, I have a NEW XBOX, so don't even blame it on the system, it freezes when the star is about to connect to The rockstar logo. I want my goddamn money or a fucking patched. Royally pissed
Dude guy's picture
Dude guy (not verified) posted on Tue, 2013-10-01 19:10
Did you install disc 2 to your hard drive?
zchevy's picture
zchevy (not verified) posted on Thu, 2013-09-26 04:44
I have the same issues my ps3 freezes when I get to Lesters for his first mission. I took my ps3 apart and cleaned the lens on it put it all back together for it to freeze again. I take out GTA V and put in black ops 2 and play for 2 days straight no issues. I hope rockstar fixes it soon
Matan's picture
Matan (not verified) posted on Fri, 2013-09-27 20:32
Same for me ! i did that mission 10 times hoping it won't "reset" the game ! It makes us unable to keep with the storymode - DAMN ! Did you foound a way to fix that ? please help me
Gwiedow's picture
Gwiedow (not verified) posted on Wed, 2013-09-25 08:38
I'm having the same problem on my ps3. The game keeps freezing and it started around the time when I met Trevor in the game. Hopefully they will fix it with a patch soon...
Khandrodin's picture
Khandrodin (not verified) posted on Tue, 2013-09-24 21:37
Same as above crashing a lot it gave me 4-5 hours gameplay or it might give me 2 mins or maybe crash on the loading screen. My place in the game follows the time of crash. When I took the game back and got a new one it made it much worse and now I'm lucky to get 5 minutes with out a crash. I have totally reset my ps3 to factory default factory reset, and everything in between.
Khandrodin's picture
Khandrodin (not verified) posted on Tue, 2013-09-24 21:37
Same as above crashing a lot it gave me 4-5 hours gameplay or it might give me 2 mins or maybe crash on the loading screen. My place in the game follows the time of crash. When I took the game back and got a new one it made it much worse and now I'm lucky to get 5 minutes with out a crash. I have totally reset my ps3 to factory default factory reset, and everything in between.
DaTz21's picture
DaTz21 (not verified) posted on Tue, 2013-09-24 20:19
I have the same problem! First was after the 2nd mission (cars race with lamar) got bak to franklins hows ans the walls had not loaded after the save went outside no raod markings buildings without details, got in car and drove then froze! Took to game shop was told cud be laser paid £65 F-ing pounds got home plyed 3rd misson and it froze again while driving around the map very mad that i spent money when i didnt need to! R* need to sort this out £46 for a game thats not even working is theft!
JFB's picture
JFB (not verified) posted on Tue, 2013-09-24 02:30
I have an older 360 and i can't even load the *%#?*! game. The only thing I have been doing the 5 past hours is deleting cache data and reinstaling the game on every memory stick/hdd combination i could think of. None of the solutions found on the web worked. I am so angry. I feel robbed by those thieves at R*. I have never seen a game not working on older version of a console. That's completly asurd.
Mark Duggar's picture
Mark Duggar (not verified) posted on Tue, 2013-09-24 00:55
I remember when Red Dead Redemption first came out, R* took awhile before they fixed the freezing and gliches in that game with a patch. Like millions of other GTA V (PS3) owners my 1st and 2nd copies both w/freezing problems. I've deleted severeal games and saves and scrubbed my HD and I haven't been able to get any further than bike repo, it will freeze during the chase or just as you reach the car wash. Rockstar needs to get a patch out there ASAP, like Naughty Dog did with The Last of Us and stop blaming this huge problem on customers consoles. I read a customer bought the GTA V bundle and the game froze up on a brand new PS3 console. Explain that R*
Mark Duggar's picture
Mark Duggar (not verified) posted on Tue, 2013-09-24 00:46
I remember when Red Dead Redemption first came out, R* took awhile before they fixed the freezing and gliches in that game with a patch. Like millions of other GTA V (PS3) owners my 1st and 2nd copies both w/freezing problems. I've deleted severeal games and saves and scrubbed my HD and I haven't been able to get any further than bike repo, it will freeze during the chase or just as you reach the car wash. Rockstar needs to get a patch out there ASAP, like Naughty Dog did with The Last of Us and stop blaming this huge problem on customers consoles. I read a customer bought the GTA V bundle and the game froze up on a brand new PS3 console. Explain that R*
Micah's picture
Micah (not verified) posted on Mon, 2013-09-23 22:19
loaded onto my PS3, cant even get past the intro scene where you have to choose the white or red car, 2 minutes down the street my screen freezes or a black load screen sits there for 10-15 minutes before i restart and try again. Even deleted and re-downloaded the game, same thing, trying a new copy today...
Micah's picture
Micah (not verified) posted on Mon, 2013-09-23 22:19
loaded onto my PS3, cant even get past the intro scene where you have to choose the white or red car, 2 minutes down the street my screen freezes or a black load screen sits there for 10-15 minutes before i restart and try again. Even deleted and re-downloaded the game, same thing, trying a new copy today...
Blaine's picture
Blaine (not verified) posted on Mon, 2013-09-23 14:41
im having the same problems at the same point.. just when we meet revor for the first time... i did some investigation it seems as tho the area where he is from is not loading onto the ps3 correctly! this is not what i was expecting after 5 years of development...
MyGirlHatesBox's picture
MyGirlHatesBox (not verified) posted on Mon, 2013-09-23 05:22
I'm running 4gb with a 16gb memory stick. Played up to just after you rob the jewelry store (at least 5-6 hours of play).Cut scene starts, then the game freezes right when I meet Trevor it ands then I reloads the game. I wouldn't consider my xbox an old one. You know we could just play MP but they made us wait for that which I find odd.
Gen2lightning's picture
Gen2lightning (not verified) posted on Mon, 2013-09-23 05:09
I hate this. This isits second copy after walmart swapped me the first one I bought for another. The first one didn't even load I didn't even play it after all tje troubleshooting nothing happened. Got the second one and it worked but I can't enjoy it either. Shit just keeps freezing on me all the time. I hope thw fix this.
Billy osborne's picture
Billy osborne (not verified) posted on Sun, 2013-09-22 21:10
My game freezes at any random point in the game on my ps3 and usually a quick restart will fix it but everytime I try to get to or do the mission for the FIB where you need to crash into the armoured van anybody know how to fix it?
DutchOven's picture
DutchOven (not verified) posted on Sat, 2013-10-12 02:26
Same issue my PS3 slim freezes everytime it cuts after getting away from the gunfight with garbage truck. It does the whole 'faze out' thing then when coming back in it freezes on the same spot every time. Tried dieing three times to skip mission, just continuously loads. Uninstalled and re-installed everything, now the game freezes everytime I try to drive down the road, it's BS there is something corrupt with game.
XILordRevanIX's picture
XILordRevanIX (not verified) posted on Sun, 2013-09-22 15:24
My game keeps on crashing during the mission with Trevor finding out that Michael is still alive.
Cuffy's picture
Cuffy (not verified) posted on Sun, 2013-09-22 03:03
Keeps stopping on the torture mission...same part every time. goes back to start and says there's a problem with my storage device. been trying to get through that mission all day. tried everything I can think of and nothings worked. Rockstar have screwed up with this and need to get it sorted out. My guess is they knew of the problems, but as they had already told everyone the release date, they carried on anyway.
bob's picture
bob (not verified) posted on Fri, 2013-09-27 00:55
I froze on the torture mission too. I'm running a 3 month old 250Gb Slim 360 with 65Gb left after install *SPOILERS* after the second round of torture and needing the marks description, a cutscene started and froze. Now I can't even get past the portrait loading screens on start up. Ugh, I knew I should've just waited on this game. Disappointment and I out $60 till R* decides to do something about this.
Brandon's picture
Brandon (not verified) posted on Sun, 2013-09-22 01:44
Same exact problem, I can't even get 3 minutes into the game without it freezing, I'm on my second copy, they better release a patch or I want a refund...
RizzleFox's picture
RizzleFox (not verified) posted on Sat, 2013-09-21 16:32
Same problem here on my 360. Rockstar know the fuckin problems so what are they waiting for. Find a solution, release a patch= problem solved. And its just impudently that rockstar blame the consoles of their clients for those problems!
RizzleFox's picture
RizzleFox (not verified) posted on Sat, 2013-09-21 16:32
Same problem here on my 360. Rockstar know the fuckin problems so what are they waiting for. Find a solution, release a patch= problem solved. And its just impudently that rockstar blame the consoles of their clients for those problems!

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