Murdered: Soul Suspect Guide to Fix Launch, Freezing, Corrupt game files, No exe file, DirectX 10, Vsync 30FPS lock issues

Murdered: Soul Suspect

Murdered: Soul Suspect is developed by Square Enix Japan and Airtight Games for PlayStation 3, PlayStation 4, PC, Xbox 360 and Xbox One. Some of us are lucky enough to get their hands on Murdered: Soul Suspect before the rest of the world. If you are among this lot and are facing those nasty crashes (which have become an integral part of games) with this adventure game, go through this guide to quickly solve issues with the help of the following guide.

Murdered: Soul Suspect


The very first thing, as always is to check the system requirements, here are the requirements for Murdered: Soul Suspect:

Minimum System Requirements:

  • Supported OS: Windows Vista 64-bit with "Platform Update for Windows Vista"
  • Processor: High-Performance Dual Core CPU or Quad Core CPU
  • RAM: 2 GB
  • Hard Disk: 12 GB
  • Video Card: AMD Radeon HD 3870 512MB RAM / Nvidia GeForce 8800GT
  • DirectX: DirectX 10

Recommended System Requirements:

  • Supported OS: Windows 7 / Windows 8
  • Processor: AMD FX-8000 series or better / Intel Quad i7 Core CPU
  • RAM: 4 GB+
  • Hard Disk: 12 GB
  • Video Card: AMD Radeon TM R9 270 or better / Nvidia GTX 660 series or better
  • DirectX: Direct X 11

Game Freezes on Start

This issue is becoming common among steam games. If Murdered: Soul Suspect gets freeze on launch and crashes to desktop means files you downloaded are corrupt and using verify files option will resolve it.

Launch issues

If you are getting an error "Failed to launch game" or the system is not able to launch Murdered: Soul Suspect then there might be some issues with the Visual c++ redist, download the latest version to get rid of this problem.

Murdered: Soul Suspect not running on 32-bit Windows Operating system

Since this game is created for a 64-bit Operating System, it sadly wont run on a 32-bit Windows Operating System.

Corrupt game files

In this case, the very first thing to check is for virus in your system. Scan your system with an updated anti-virus program. When your sure that there is no virus in your system, check for any damages to your HDD. When these two things are eliminated try to run Murdered: Soul Suspect, there should be no ither problem.

No Murdered: Soul Suspect .exe file

This seems to be a problem on the developer's end and it should be fixed soon. The download path leads to an update of Murdered: Soul Suspect. In case you had noticed the .exe file and cant find it now then try to recover it from your game cache. Right click on the game icon and select properties. Then click on Local Files and check the integrity of game cache.

DirectX 10 issue

Update your service pack and the issue shall be solved.

Mouse Sensitivity

Open the game's controller settings and adjust the Mouse Sensitivity to the desired level.

Controller issues

If you are facing problem with the controllers, shut your system down and unplug you mouse and keyboard. Replug and start your system.  

Murdered: Soul Suspect Cut-scenes sound issues

If you hear sound from your monitor instead of headsets during the cut-scenes, then go to device settings and check if monitor is the default playback device instead of the headsets.

Vsync 30FPS lock issue

If you don't want Vsync to lock Murdered: Soul Suspect on 30FPS then disable Vsync in-game.

  • Then look for FateEngine.ini in C:\Users\<UserName>\Documents\My Games, this path is for Windows 7.
  • Open FateEngine.ini and change bsmoothframerate=False to bsmoothframerate=True
  • Change usevsync=False to usevsync=True
  • Close and right click on FateEngine.ini
  • Go to Properties > Read only

That's it, run your game and enjoy 60FPS.

Issues with Steam Version of Murdered: Soul Suspect

First of all verify the integrity of the game cache for that, right click on the game icon and select properties. Then click on Local Files and check the integrity of game cache.

Murdered: Soul Suspect crash after first investigation

This may occur when you run the game on higher graphic settings. Try to decrease the graphic settings and make sure that FXAA is not selected.

Remap keys and controls in Murdered: Soul Suspect

There is no official way to do it, neither there is any in-game menu which allows us to change keymappings in Murdered: Soul Suspect, however there are workarounds present with the use of third party tools, like this one: How to Remap default Keymapping for Murdered: Soul Suspect

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