PlayStation 4 - How to Troubleshoot the Remote Play Application for PC

How to Troubleshoot the Remote Play Application

PS4 Remote Play application allows you to control your PlayStation 4 from your Computer. If there are issues with connection, performance, headphones and chat or with Error Code then simply follow the steps below on how to troubleshoot and improve the Remote Play Experience.

How to Troubleshoot the Remote Play Application

Check the Network Connection

On PS4

  1. Go to Setting and Select Network Option
  2. Click on the Test Network Connection
  3. Minimum Required Connection Speed is 5 Mbps(Upload/Download)
  4. If the connection is temporarily unavailable then retry or check the PSN Service Status

On Computer

  1. Check the Network Setting
  2. Open web browser and load a Web Page to make sure it Connects
  3. The NAT type should be Type 2 or less(can be done with PS4 remote play)
  4. Manually register the PS4 remote application to desired PS4 Console.

Close Remote Play app and Restart the Computer and the App. If it still doesn't work then try Uninstalling and re-installing the Remote Play Application.

Troubleshoot Connection Issue

Try this Steps if you cannot find or Connect PS4

Check the Internet Connection First, We prefer you have wired connection for strong and constant Speed. If you are using Wireless connection then try moving your PS4 close to the router. Wait for the other devices on your network be idle before using the Remote Play App. Confirm all the ports - UDP 9296, UDP 9297, UDP 9303 are open to allow communication to the PlayStation 4.

Troubleshoot Performance Issue

Make sure the Network connection is ready and getting the best speed to the Console. If you still have the issue then try to reduce the resolution and frame rate setting in the Remote Play to improve performance.

Changes in PC

  1. Go to Settings - Video Quality for Remote Play(on Remote Play App) start screen
  2. For Resolution, choose Standard(540p) or Low(360p)
  3. For Frames, choose Standard

Changes in Mac

  1. Launch Remote Play app
  2. Choose Preferences - Video Quality for Remote Play
  3. For Resolution, choose Standard(540p) or Low(360p)
  4. For Frames, choose Standard

Troubleshoot Audio/Chat Issue

At Present Remote Play for PC/Mac does not support microphones use through DualShock 4 or audio input, but if you connect headphones to the line-out jack of your PC/Mac then you hear other party members.

Error Codes and Solutions

For Error Code - 88001100, 88001101, 88001102, 88001103, 88001200
Fix: Check the Network Connection

For Error Code - 88010D02, 88010C28, 88019C02, 88019C03, 88010C1B, 88010C27, 8801E1DD, 88010C1C, 88010C1E, 88010C34, 88010C36, 8801E1E2 88010D03, 8801E1E1, 88010708, 88010709
Fix: If the connection is temporarily unavailable then retry or check the PSN Service Status

For Error Code - 88010C26, 88010C2F
Fix: You must be Signed into PSN on both PS4 and Computer

For Error Code - 88019B03, 88019B08 88019B10, 88019B11, 88019B12, 88019B13, 88019B14, 88019C00, 88010006, 8801000A, 8801000C
Fix: This is a Sign in the issue so kindly Sign out from PSN on both your PS4 and computer, then sign-in back again.

For Error Code - 88010E0F
Fix: The Anti-virus on your computer is blocking the PS4 to communicate with the device. Try to disable the firewall setting on the Antivirus setting.

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