How to Troubleshoot DualShock 4 issues and Fix for PS4


DualShock 4 controller is an upgraded version of the DualShock 3 with many new features for the PlayStation 4 system. It has built-in two-point capacitive click-able touch pad unlike DualShock 3. It also supports motion detection through a three-axis gyroscope and a three-axis accelerometer plus vibrations for an amazing gaming experience. But having said all this, DualShock 4 controller can sometimes cause errors.

dualshock 4

Below are some of the common DualShock 4 errors and a quick guide to troubleshoot them:

Resetting DualShock 4:

When your DualShock 4 controller is not able to pair with your system, is not responding or is repeatedly displaying a flashing light, you will have to reset it to fix the issue.

You will find a small hole at the back of the DS4 controller inside which the reset button is located. Press it with a small object which will easily fit that hole for example an unfolded paper-clip. Press the reset button for a few minutes and release it. This will reset your DualShock 4 controller.
Now pair it with your PlayStation 4 again with the help of an USb cable and press the PS button to login

DualShock 4 is not vibrating:

The first thing to be checked is that the vibration function is turned on.

  • To do that go to the ‘Function Area’ with the help of d-pad, on your PS4’s Home Screen
  • Then go to Settings > Devices > Controllers
  • Check the ‘Enable Vibration’ check box to turn on DualShock 4’s vibrations.
  • ‘Enable Vibration’ is the main function which is responsible for controlling the vibrations of all the controllers.

If you still cannot feel the vibrations, try to reset the DualShock 4 controller and re-pair it with the PS4 System.

No sound from DualShock 4:

Be sure that the game supports audio playback through the DualShock 4’s built-in speaker and the speaker’s volume is turned up.

  • To do that go to the ‘Function Area’ with the help of d-pad, on your PS4’s Home Screen
  • Then go to Settings > Devices > Controllers
  • Highlight the ‘Volume Control’ option and press right to turn up the volume. You should hear the confirming tones as you increase or decrease the volume.

If you still cannot hear any sound from DualShock 4 controller, try to reset it and re-pair it with the PS4 System.

Low or no sound from headphones:

If your hear low or no sound at all from the headphones plugged into the 3.5mm headphone jack on the DualShock 4, be sure that the headphone plug is properly pushed into the jack. You will hear a click when the headphones are plugged in correctly.

Now you should route all audio output to headphones:

  • Press the PlayStation Button icon for 3 seconds
  • Select ‘Adjust Devices’ and press X button
  • Select ‘Output to Headphones’ and press X button
  • Select ‘All Audio’ and press X button
  • Select ‘Volume Control (Headphones)’ and adjust the headphone volume with the help of a D-pad

These steps will enable you to hear the sound in your headphones effectively.

Camera cannot recognize controller movement:

System Software Update 1.70 enables you to control the brightness of the light bar. If the Camera is not able to recognize controller movement, try to increase the brightness.

  • To adjust the brightness press the PS button on the controller for few seconds
  • Select ‘Adjust Devices’ and press X button
  • Select ‘Brightness of DualShock 4 Light Bar’
  • From Dim, Medium, and Bright choose a setting brighter than the current one