The Division Xbox One Characters Wiped By Update 1.1: Ubisoft Investigating The Issue
Many The Division players are experiencing an important issue on Xbox One after installing the 1.1 update released yesterday for all the platforms. It seems the update completely wipes characters after the installation process, leaving players without anything from their regular progression.
The Reddit thread created for this issue has has a lot of replies, making it clear Ubisoft and Massive Entertainment had to do something in order to fix it as soon as possible. Luckily enough someone from the development team has reached the community and asked for players' gamertags.
After that, user Dijit said "I've received enough player names and we're looking into each character individually, we'll get back to you with more information as soon as we can". This happened about 17 hours ago and gamers are still waiting for a response from the developer.
We can't add much more to this – the situation is pretty embarrassing, since the first update is completely getting rid of many players' characters without any explanation. We'll have to wait and see what happens once Massive Entertainment manages to do something, if they'll be able to get those characters back and/or offer some kind of compensation.