Microsoft Comment On Xbox One Disc Drive And Other Issues, “Handful of Customers Are Affected”

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Microsoft has acknowledge disc drive issue some early Xbox One owners are experiencing. The official Xbox forums is full of reports from gamers related to disc drive, some states that disc drive makes a loud noise when they try to insert a disc, and in some cases, the disc drive does not read the disc at all.

Xbox OneIn a statement to Kotaku, Microsoft rep said: “The issue is affecting a very small number of Xbox One customers,”

“We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange programme.”

Here are steps you should take if you have problems with your Xbox One, as revealed by Microsoft:

  • Talking to a live customer support person that can call you back if you don’t want to wait
  • “Xbox.com” for support pages and forums
  • On Twitter with @XboxSupport
  • There are also Help and diagnostics on the console by saying ‘Xbox Help’

You can also take a look at our list of all Xbox One launch issues and its fixes HERE.