Pokémon Go Fest, the one year anniversary event for the popular mobile game, was a colossal failure on July 22, and Niantic has quickly responded to the criticism.
Some players couldn’t connect to the game’s servers during the festivities in Grant Park, Chicago and were stuck in hour-long queues while the event was going on, unable to participate in the challenges that they paid for. As a response, Niantic issued a press release today to tell unhappy attendees how they’ll be repaid.
All registered participants will receive a full refund for their $10 tickets, as well as $100 worth of Pokécoins, the game’s currency, to spend on whatever they want in-game.
Niantic also released special Pokémon, Pokémon eggs, and Pokéstops around the Grant Park area until July 24, giving fans a few extra days to grab those exclusive items they missed out on during the event. These extra bonuses will only be available for those that paid for a ticket and validated their QR code that they received at the event.
Lastly, the legendary Pokémon Lugia will be added to the account of every person who attended the event, in order to apologize to those who missed out on the first legendary Pokémon raid that was held during Pokémon Go Fest.