Google Stadia team has denied reports of Chromecast Ultra’s thermal overheating issues that were reported on Twitter, Reddit, and other social platforms. The company addressed the matter via its community management team on Reddit.
“We know any sort of heat on a device can be worrisome, but we can confirm there is no thermal overheating issue with Chromecast Ultra,” says Community Manager Grace. “During normal usage (like watching cat videos on YouTube), the surface of the device may get warm to the touch, but this is working as designed.”
The community manager also said that Google has worked on tests specifically tailored for Stadia and that not even in those tests, there’s been an issue linked to the overheating of the device, which is considered the norm for dongles.
“The team has done extensive testing on the hardware, services, and games—this includes tests of long Stadia play, and video sessions—and have not seen thermal shutdown problems,” ‘Grace From Google’ added, indeed.
Anyway, this response has not satisfied many of the users reporting overheating issues, like Reddit user Raiotech, “mine has not successfully run a game on the Chromecast longer than 10 minutes before it shuts down from overheating!”
So, the overheating issue is not being considered something worthy of a replacement of your Chromecast Ultra, as the device is said to be working like this by design. However, more reports and further investigations could lead to some different conclusions in the future.
Google Stadia released with two different versions, Founder’s Edition and Premiere Edition, both including a Chromecast Ultra device that allows you to stream the lineup of 22 titles on a TV screen. At the time being, this is the only way you can stream 4K games with HDR, as PC and mobile have been limited to 1080p for the launch.