Temtem devs ban 900 players, then soften strict no-appeal stance

The stance changed from “bans are final” to “we’ve decided to review ban appeals” in 4 hours.

Temtem

Image via Crema

Temtem developer Crema has issued its first ban wave since the game launched on Jan. 21, hitting 900 players with a Temtem-themed banhammer. All players who were caught in the first wave were considered to be either cheating or knowingly abusing exploits. 

Temtem on Twitter

We just completed our first batch of banned users. Almost 900 players have been permanently banned from Temtem. Bans are final, we won’t answer or review any ban appeal. We’ve made 100% sure that every banned user is either a cheater or has abused exploits intentionally.

Despite initially stating that bans are final and there are no appeals, the developer appears to have softened its stance over the last few hours. While the team clearly intended the messaging to show confidence in their ability to spot a cheater, and not catch any innocents parties in their Tem-net, players expressed concerns on social media about the chance of innocent people being affected.

In a later tweet, Crema advised that they would review appeals, for the simple reason that not having an appeals policy “is not good”. 

Temtem on Twitter

We’ve decided to review ban appeals, even though every single one of the ones we checked are legit. Like you said, having a “no appeal” policy is not good. So, you can contact us on [email protected] Put “Ban appeal” as the subject and include your ingame ID or username.

The devs also sought to assuage concerns that people who had experienced a bug or an exploit while merely playing the game might get banned. The team stated that they check each ban before they are issued, and only in cases where the data shows clear cases of cheating is the ban issued. 

The team has also advised that anyone who has been hit by a ban and wishes to appeal should contact them via email. The email should have “Ban appeal” as the subject and contain your in-game ID or username, so they know which ban to check. 

Temtem is available as an early access title on Steam. While a console release is planned for the future, no release date is known at this time.