A TikToker who goes by @itsomunique says she flew from Washington-National to Milan, connecting through Philadelphia, to elope at Lake Como, according to BroBible. Her checked luggage never made the connection. She says American Airlines told her the bag would arrive by 10 a.m. on her wedding day, then handed it off to a delivery company called ONC Express, which she says had no working phone number.
She says AirTags in her luggage showed it being routed from Milan to a different airport instead of to her directly. By 3:06 p.m., six minutes past her scheduled ceremony time, nothing had arrived, including her makeup and hair tools. She says the delivery estimate shifted from 1 p.m. to before 3 p.m., to nothing at all.
When she tried calling the number on ONC Express’s paperwork, she says it didn’t work, and the company would only respond over WhatsApp, where its messages amounted to “now” and “I’m letting you know now” before contact stopped entirely. “American Airlines have ruined our wedding,” she said in the video. Nothing here has been confirmed by American Airlines or ONC Express; the account rests entirely on her own telling, across three separate videos.
She still made it work, just not the way she planned
She listed the vendors she’d already paid for, including a car, photographer, videographer and drone, and said she and her fiancé couldn’t leave the hotel with nothing but the clothes they’d worn on the flight. One of her carry-ons was gate-checked for lack of overhead space, she says, leaving just her wedding dress in the bag she’d kept, which also held items for the groom.
She filed a lost-item claim as soon as they landed at MXP, then she and her fiancé went shopping in Milan for replacements before racing to catch the last train to the island where the wedding was set to happen. She says she couldn’t find everything she needed and had nothing she considered presentable in time for the original ceremony, so the couple pushed the wedding to the following day. The outlet says it reached out to both American Airlines and ONC Express by email.
Baggage claims on international flights like these fall under the Montreal Convention, a treaty that caps an airline’s liability for lost, damaged or delayed checked bags at 1,519 Special Drawing Rights per passenger, roughly $2,000, as of a rate increase that took effect in December 2024. That cap covers reasonable emergency purchases made because a bag didn’t arrive, such as replacement clothing or toiletries.
A passenger generally has to file a written complaint within 21 days of a delayed bag’s delivery to preserve the claim. Courts have historically read the “essential purchases” standard narrowly, often excluding items a passenger argues were emotionally or practically necessary rather than strictly essential.
Published: Sep 18, 2026 11:38 am