While Nintendo is doing rather well at the moment, there are a couple of things of concern amongst fans — namely, Joy-Con drift on the Nintendo Switch. But Nintendo of America’s new president, Doug Bowser, recently addressed this issue, among other things, in a recent interview with The Verge.
First off, Bowser discussed how Nintendo is making improvements to its products in general.
“Our goal is always, always to create quality products, and products that ensure gamers are having a great experience,” Bowser explained. “We are continuously looking at ways to improve our products as we go forward, but in the end we want consumers to have a great experience. And if in any case they’re not having that experience, we encourage them to contact our customer support groups and we’ll do our best to help them through that. That has been how we’ve been handling our consumers over the last few months as issues like this have arisen, and we believe that consumers are finding their way back to great gameplay experiences.”
Bowser then discussed the Nintendo 3DS. The system hasn’t seen a new first-party game since Kirby’s Extra Epic Yarn earlier this year. However, he insists it’ll still see support in the future.
“We continue to look at the 3DS family, both hardware and games, as a strong entry point for some consumers,” Bowser continues. “And we’re seeing that. As long as consumer demand is there, we’ll continue to provide both hardware and software on that front. We will continue to support the 3DS family this holiday and into 2020.”
Finally, Bowser got asked about the potential future of plug-and-play systems, like the NES Classic and the SNES Classic. At this time, though, he had nothing to announce, stating that the company’s focus would be on the Nintendo Switch models and its first-party games.
The full interview is available here.