Image Credit: Bethesda
Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Google Stadia

How to get a refund on Google Stadia purchases

The return policy isn't too bad.

Google Stadia will be shutting down on January 18, 2023. The cloud streaming system created by Google never quite launched, and because multiple people have invested in the service, Google wants to make sure anyone who did can get the money back. Refunds are available for all Google Stadia purchases, but there’s a process. This guide covers how to get a refund in Google Stadia Purchases.

Recommended Videos

How refunds for Google Stadia purchases work

There is a catch for the Google Stadia purchases. A purchase that can be refunded needs to have been through the Google Store. This is available for any Google Stadia hardware and games associated with those services. If you purchased Stadia hardware or a game from the Google Store, you should receive a refund before the end of mid-January, which is likely close to, or at the same time, as when the service shuts down.

The Stadia hardware that can be refunded will be Stadia Controllers, any Founder Editions, the Premiere Edition, and the Play and Watch with Google TV packages. The Stadia Pro subscription cannot be refunded. Most of the hardware you purchased from Google will not need to be returned. However, the Google Stadia team will post more information about what needs to be sent back to them on the Google Stadia Support page, which you will want to review.

Previously, the policy for Google Stadia purchases was that you had to make it within 14 days of purchasing the item, and you needed less than two hours of playtime. This is similar to the Steam policy that many who play games are likely familiar with. This policy is no longer the case with Stadia shutting down. Again, all refunds will be through the Google Store, not an outside source.


Gamepur is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Zack Palm
Zack Palm
Zack Palm is the Senior Writer of Gamepur and has spent over five years covering video games, and earned a Bachelor's degree in Economics from Oregon State University. He spends his free time biking, running tabletop campaigns, and listening to heavy metal. His primary game beats are Pokémon Go, Destiny 2, Final Fantasy XIV, and any newly released title, and he finds it difficult to pull away from any Star Wars game.