Apex Legends Season 9: Legacy was supposed to launch with the great unveiling of a new mode and be the biggest, best launch yet. Instead, it had been a frustrating day of back-to-back errors, bugs, and limited connectivity. The newest bug that has hit players is a ‘reset’ that has removed all skins, currency, Legends, and other cosmetics from the game, on top of only being able to play default characters most of the time.
If this happens to you, don’t panic. The issues are connectivity, not account-related. After the server and marketplace issues are fixed, all of your content will be back. It also means that if your store tab does work, do not try to buy anything.
There is a good chance that it will take time for these issues to resolve. For now, if these issues are affecting you, you can still play the game, with the six default characters and their default skins. It is a little unfair, as some players do have access to the full Legend roster. But hopefully, a fix will come along soon enough.