Image via Square Enix

How to fix the “A Technical Issue Has Occurred” error in Final Fantasy XIV

There are few solutions you can try to successfully launch Final Fantasy XIV.

The error message, “A Technical Issue has Occurred,” in Final Fantasy XIV can happen frequently. It’s a common problem you may encounter if you attempt to jump into the game during busy hours of the day or if multiple people are trying to join the game simultaneously. While this might be one of the problems, there are several other issues that could be happening. Here’s what you need to know how to fix the “A Technical Issue has Occurred” error in Final Fantasy XIV.

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What to do for “A Technical Issue has Occurred” error

You will encounter this problem whenever you attempt to connect your Final Fantasy XIV from Steam into the game. For some reason, a technical issue can occur when you attempt to go through the game on Steam, preventing you from moving forward and launching Final Fantasy XIV. Multiple players in the community have had problems with this error, and there are several ways you can go about addressing it.

Modify your Steam name

For some reason, the problem has to do with your Steam name. This occurs if your name has any intricate or complicated letters in it. We recommend swapping anything overly complicated in your Steam name and replacing it with a simple username you’re comfortable using with letters from the English alphabet. A player in the Final Fantasy XIV Reddit community went through this problem before, where they were fine playing one day, and following the game’s maintenance, they were unable to play. They had to swap out their present name with a simpler choice, and they were good to go.

If the two are different, you can try using the same name you use in other games or the one you use while playing Final Fantasy XIV.

Connect your Square Enix account

Another reason you might be having this error is that you have not connected your Steam account with your Square Enix account. You can do this by going to the Mog Station website and logging in with your Square Enix account, which is the account you use on the Final Fantasy XIV launcher. After you’ve typed in the information, make your way over to the “Service Account Status” option, which you can find on the upper left part of the dashboard.

You will then have the option to link your Steam account with your Square Enix one. Return to your Steam library to launch the Final Fantasy XIV launcher, and there should be a new pop-up where you can verify that you have a Square Enix account. Make sure to associate it with the one tied to your primary Final Fantasy XIV characters, and you should be good to go.

Reinstall Final Fantasy XIV

Another, more tedious method a Final Fantasy XIV player went through on The Lodestone forums was bypassing this error code by reinstalling Final Fantasy XIV from the ground up. What they did was they went to find their Final Fantasy XIV – A Realm Reborn files and the Final Fantasy XIV Online files under their Steamapps folder and copied those to their desktop. After this, they uninstalled the game from their Steam Library and reinstalled it through Steam.

They could get into the launcher by following these steps, but the Final Fantasy XIV launcher did not correctly update. They then had to search through their files, going to the “\Steam\steamapps\common\Final Fantasy XIV Online” folder, and removed the “etc.” folder, as it contained the “freetrial string.” Your account might be flagged as a free trial, which is why you cannot properly load into the game.

These are two major ways to fix this issue. Hopefully, you can get on the correct path and relaunch Final Fantasy XIV. For anyone still experiencing problems with launching the game after going through these methods, we recommend reaching out to the Final Fantasy XIV support team to see if they can assist you.


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Author
Zack Palm
Zack Palm is the Senior Writer of Gamepur and has spent over five years covering video games, and earned a Bachelor's degree in Economics from Oregon State University. He spends his free time biking, running tabletop campaigns, and listening to heavy metal. His primary game beats are Pokémon Go, Destiny 2, Final Fantasy XIV, and any newly released title, and he finds it difficult to pull away from any Star Wars game.