Modern game development embraces technology, incorporating massive user bases to help identify problems and bugs, which holds true for Call of Duty: Modern Warfare 2. Using controlled message boards allows Infinity Ward to identify and tackle bugs and issues and keep fans informed of precisely what is occurring behind the scenes. This is done through a board called Trello, and all users can access it if they know where to look.
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As the world has shifted towards online, virtual work environments, management portals such as Trello have skyrocketed in usage. Infinity Ward is capitalizing on this, tracking bugs and their respective fixes publicly to maintain the best-possible communications with users and fans. Users can anonymously look at the Trello board and identify what is being worked on, which bugs are tracked, and what to expect in coming patches.
This acts as a one-stop shop for users before they fill out a bug report to understand what is being prioritized. Trello cards within the portal offer helpful links such as the Code of Conduct, customer support portals, and social media handles to offer access to the web of Call of Duty quickly. Infinity Ward notes within the Trello board that the board is not all-encompassing, so it won’t report everything the developer is working on, but that they’ll strive to ‘track issues of specific interest for the community.’
The Trello board also offers a quick link for finding online services connection status, offering a quick means for users to determine if connectivity issues are local or server-side. The first step to being a well-informed Modern Warfare 2 player is to understand the current issues and fixes, and the Trello board is a fantastic step in that direction.
