Image via Pokemon Go YouTube

How to fix the Pokémon Go shop not loading

Closed for technical issues.

Trainers logging into Pokémon Go have the option of heading to the store to grab items. Items range from Pokéballs, Potions, and Egg Incubators, all necessary things to ensure you capture new Pokémon and level them up. However, sometimes players can encounter a glitch in the system that prevents the shop from loading. If you ever find the shop inaccessible or encounter an error message that sometimes read, “shop not loading,” here’s how to fix it.

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Refresh game data

Players who log into the game and find the shop not loading can try a few things to troubleshoot the problem. You’ll know when you encounter the issue — if you head to the shop’s page and see a blank screen. Niantic recommends you first refresh the game data through the app’s settings. To do this, first, make sure Adventure Sync is enabled the entire time and go to Advanced Settings, and you’ll find the option to refresh the data. Afterward, head back to the shop page to see if you can access it. If you still can’t get into the shop, you’ll need to try another recommended option.

Reinstall Pokémon GO

The next suggestion offered by Niantic is to simply reinstall Pokémon Go. While it may take a bit of time to do so, reinstalling the app ensures it launches with the latest version of the game. Deleting the Pokémon Go app and reinstalling it will not remove your game progress, as all of it is stored online.

Clear app data and cache

Another option is to clear your app data and cache. This fix may solve the problem and allow you to open the shop without issue. Open the settings app on your device and select storage, then games. Find the Pokémon Go app and choose clear cache.

Related: Pokémon Go dataminers uncover Pokémon contests, potentially making Pokémon size matter

Check Niantic Support page

You can also check to see if anyone else is encountering the problem by heading to Niantic’s official Support Twitter page. You’ll be able to see posts related to issues within the game and find potential fixes for them. If you still are unable to open the shop, you’ll need to reach out directly to Niantic and wait for a response.


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Scott Roepel
Scott Roepel, also goes by Dorian, is a writer, journalist, and co-author of the fantasy book series Thread of Souls. Ever since he could pick up a controller, he's been playing games. His passion for storytelling led to him starting a homebrew TTRPG campaign that he now co-authors as a book series with his wife. A lover of stories and fantasy, if he isn't playing a video game, he's writing about one or creating his own world.