The Medallion of Dominion quest is an important link to the story behind Maldraxxus in World of Warcraft: Shadowlands. Unfortunately, this quest has been plagued by bugs since the launch of the expansion, and Blizzard hasn’t shown any signs of improving it. We’ll tell you how to navigate these issues so you can see the important cutscene that plays upon completion.
The biggest issue comes with interrogating the necromancers. At times, even with 1 HP left, you won’t have the option to interrogate them on your own. If you leave this area through the mirror and re-enter, this should cause Kael’thas to reappear. At this point, he will take over the interrogations, and it should continue the quest without any issue.
If Kael’thas still doesn’t appear when you reappear through the mirror, try logging out and logging back in with your character. You should also dismiss any of your pets you have on screen before allowing Kael’thas on screen. Should all this fail and you still can’t progress, the best you can do is send a direct support ticket to Blizzard and hope that they address this quest in the near future.
When you make it to the end of the quest, there should be a cutscene that plays after you kill Kel’thuzad. We won’t spoil it here, but it’s a dramatic bit of information that has implications for The Maw and all of Shadowlands.