Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Image via Valve

How to fix the “There seems to have been an error initializing or updating your transaction” Steam Error when trying to purchase a Valve Index

A lot of people want to buy the Valve Index
This article is over 4 years old and may contain outdated information

Everyone is trying to purchase a Valve Index right now on Steam, Valve’s approach to the AR headset. At this time, some people attempting to access the model are having trouble getting to it. Due to Valve providing a warning for those who wishlisted the device, many are ready to go after as soon as it became available after the product had been unavailable.

Recommended Videos

The main issue behind this is because there are so many people interested in buying the product. Because of this large influx, Valve is having trouble on their server-side of things and it’s becoming hectic. If you’re waiting in line to grab one, all you need to be is patient. You might be able to get through to it in time. However, even if you do, when it arrives to you may vary. A handful of people who were able to grab the product early can expect to have it in their hands in several weeks. Those who were not as quick were pushed back to two months or so, or even ten weeks.

If you’re continually having trouble with it, attempt to refresh the page or come back to it in a few minutes. The problem is not on your side, but it’s because there are so many people doing the same thing you are doing right now.


Gamepur is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Zack Palm
Zack Palm
Zack Palm is the Senior Writer of Gamepur and has spent over five years covering video games, and earned a Bachelor's degree in Economics from Oregon State University. He spends his free time biking, running tabletop campaigns, and listening to heavy metal. His primary game beats are Pokémon Go, Destiny 2, Final Fantasy XIV, and any newly released title, and he finds it difficult to pull away from any Star Wars game.
<