Cyberpunk 2077 developer CD Projekt Red apologized to fans today for neglecting to show the game running on either PlayStation 4 or Xbox One before launch. In a statement signed by the CEO and other top brass, the company says it is aware of the issues on these versions of the game and that it is actively working on fixes. It also announced it will try to honor all requests for a refund should players feel that they want one.
After it released last week, Cyberpunk 2077 was heavily criticized for the number of bugs and glitches present. Soon after launch, players began posting footage of the PS4 and Xbox One versions of the game running in a subpar state. The issues included game crashes, unintentionally flying cars, and textures that take so long to load that NPCs look like they’re out of a PS1 game.
CD Projekt Red isn’t making excuses. The statement begins with an apology that states they feel that some fans won’t have been able to make an informed purchase because they weren’t shown enough of the PS4/Xbox One version of Cyberpunk 2077.
The developer then adds that it’s working to fix the issues present in the game. Indeed, it pushed out one hotfix update before the weekend, and a second is due within the next seven days, they say.
Outside of smaller bug fix updates, the statement says there is one major patch planned for release in January 2021, with a second on the way in February. These updates “won’t make the game on last-gen look like it’s running on a high-end PC or next-gen console, but it will becloser to that experience than it is now,” it reads.
For PS4 owners, it seems as though Sony is processing refunds quickly and efficiently. And we’ve heard similar reports on the Xbox side.
CDPR says it will do its best to make sure digital storefront refunds will be honored, and it stated that for physical copies, should a refund not be possible at the store where you made your purchase, the company will attempt to secure you a refund through its refund-specific contact email: email@example.com. This email is available until December 21.